TUI HOLIDAYS have left many British travellers frustrated as they attempt to get refunds back from the popular tour operator. TUI refund: Can't get through to TUI for refund? Please read the Full Terms & Conditions, Privacy Policy, Cookies Q&A, How this site is financed and MSE's Editorial Code. All holidays before 15 May 2020 have been cancelled. The UK Foreign and Commonwealth Office (FCO) is advising against all but essential travel at the moment. HSBC, First Direct, M&S, John Lewis bank customer? All holidays before 15 May 2020 have been cancelled. Editor-in-Chief, Marcus Herbert. These options will include a refund credit and incentive, or the opportunity to receive a cash refund. ", Tui promises to pay outstanding refunds by the end of the month. Claim a year's worth of tax relief, Martin Lewis: Had a PPI payout? READ MORE: TUI scraps all holidays until July & cruises until August. "Taking people on incredible holidays is what we do best, but we’ve struggled to get the right systems in place to support our customers now that we can’t take them on holiday, especially at the speed of change we’ve faced in recent weeks. Tui’s Refund Procedure. Depending on how you booked, Tui said it could take up to 28 days to process your refund. TUI launched a new online refund form in May to make things easier for customers to get their money back after apologising for their holiday refund fiasco. If you booked in a TUI Store, you can call between 8am and 8pm from Monday to Friday, 8am and 6pm on Saturday and 10am and 5pm on Sunday. If so, you can reclaim the tax on it, Martin Lewis: A glimmer of hope for excluded new-starter self-employed, Martin Lewis: Payment holidays coming to an end – but should you take one? Here are the latest updates on potential flight changes from TUI and easyJet. TUI introduced a new self-service online application for refunds after admitting it had kept customers waiting too long and says that once a refund is requested, it will now be paid within four weeks. Get it wrong and instead of presents under the tree, they could be held hostage at a courier firm’s out-of-town depot… To help avoid this, retailers now give their own final cut-off dates for orders you want... For all the latest deals, guides and loopholes - join the 12m who get it. TUI stores open: When are TUI stores reopening? Grab the latest deals, guides, tips 'n' tricks directly from Martin and the MSE team. "We really look forward to taking people on holiday again as soon as we’re able to.". Europeans living in the UK to get new EHICs – but cover for most Brits remains uncertain, Easyjet to cut free hand luggage allowance in February, Lastminute.com to refund £7m to thousands of holidaymakers for coronavirus-cancelled trips, Revealed: 100,000+ overpaid student loans last year because they were on the WRONG payment plan - how to reclaim, How coronavirus test prices compare now travellers arriving in England can cut quarantine time with a negative result, Barclays fined £26m for failing 1.5 million customers in financial difficulty - and borrowers have been refunded, Loveholidays to refund £18m to 44,000 holidaymakers for coronavirus cancellations, Martin Lewis: Working from home due to coronavirus, even for a day? The CMA says that the "vast majority" of affected Tui customers have now rebooked their holiday or received a refund, and following its investigation Tui has set firm deadlines for refunds. TUI UK has now given formal commitments to the CMA to contact customers who have an unused credit note, to let them know they can convert it to a refund, which will be paid within 14 days. Tui would not confirm how many customers have been affected but experts said millions have been forced to wait months for refunds across the whole industry. Registered address: Wigmore House, Wigmore Lane, Luton, Bedfordshire, United Kingdom, LU2 9TN. Many are worried about the UK impact of the coronavirus on their ability to pay bills and even stay in their home. TUI holidays: Will stores reopen in June? Please see our Privacy Notice for details of your data protection rights. You will be refunded the full amount you originally paid for your booking. Tui’s Refund Procedure. TUI refund: If you’re not happy with credit towards your next holiday, you can request a refund, TUI refund: Due to the current circumstances thousands of customers need to reschedule their TUI holidays, Holidays: New lounger rules could spark 'sunbed war's among Britons, TUI announces major change to holiday refund process, Flights: Airline travel advice for customers with 2021 flights, TUI refund: A number of TUI cruises have been cancelled, TUI Group to axe 8,000 jobs worldwide after facing 'greatest crisis'. Tui has been working through a backlog and had advised on its form that "each refund needs to be processed manually and can take up to four weeks" – though now it's pledged to resolve them within 14 days, and says any outstanding refunds should be cleared by the end of the month. Will never use them again, and recommend others to stay away unless they want to experience both daylight robbery in flight prices and actual theft in their checked in luggage. Our TravelMoneyMax tool compares 30+ bureaux to max your holiday cash. TUI initially cancelled all holidays and cruises running up until June 11 given worldwide travel rules. The company has said it could take up to four weeks to process the refund. Once you have received a refund credit code, you can apply for a cash refund online. Each refund needs to … A claim for a refund via ATOL is looking likely as is a potential chargeback on either credit card or as we used-debit card should also be asked at the bank. Tui has been working through a backlog and had advised on its form that "each refund needs to be processed manually and can take up to four weeks" – though now it's pledged to resolve them within 14 days, and says any outstanding refunds should be cleared by the end of the month. We think it's important you understand the strengths and limitations of the site. And all of our holidays are designed to help you Discover Your Smile. 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